Terms & Conditions

1. Introduction
These Terms apply between you, the user of this website, and Herbert & Crown Maintenance Coordination (“Herbert & Crown”, “we”, “us”, “our”), the operator of this website.

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By accessing or using our website www.herbertandcrown.co.uk or portal www.portal.herbertandcrown.co.uk submitting an enquiry, or requesting our coordination services, you agree to be bound by these Terms. If you do not agree, you must stop using the website immediately.

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2. Information Provided
All information on this website is provided for general guidance. It is intended to help users understand our services, processes, and compliance standards. It is not a substitute for professional advice, certified engineering work, or legal consultation.

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We make reasonable efforts to ensure accuracy.

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3. Privacy
We process personal data in accordance with our Privacy Policy, available on our website.

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If you provide us with personal data relating to a third party (e.g., a tenant, property manager, or contractor), you confirm that:

• You have obtained all necessary permissions to share that data

• You have informed the third party of our Privacy Policy

You agree to indemnify Herbert & Crown against any liability arising from your failure to meet these obligations.

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4. Our Role as a Coordination Service
Herbert & Crown coordinates property maintenance and compliance services. We:

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• Arrange certified engineers and contractors

• Manage documentation, certificates, and reports

• Provide Compliance Packs

• Support property owners with clarity and coordination

We do not directly provide gas, electrical, plumbing, heating, or other regulated engineering services. All regulated work is carried out by appropriately certified third‑party contractors.

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5. Pricing and Payments​

• All prices are exclusive of VAT unless stated otherwise.

• Initial booking payments must be made within 15 minutes for same-day bookings or 30 minutes for future bookings failure to do so may result in loss of your appointment.

• Prices are confirmed at the time of booking, unless a survey is needed to provide a quotation for works.

• We reserve the right to update pricing, service details, or availability; however, changes will not affect confirmed bookings.

• Payment terms will be clearly communicated before work is carried out.

• Deposits or call‑out fees may apply depending on the service requested.

 

6. Cancellations, Access & Call-Out Fees​

To cancel or reschedule, please contact us as soon as possible.

• Cancellations made less than 12 hours before the appointment will incur an administrative/call‑out fee.

• Additional fees may apply if the engineer cannot complete the visit due to reasons outside our control, including:

  • No access to the property

  • Incorrect address provided

  • No electricity, gas, or water supply

  • Unsafe conditions preventing work

  • Missing or inaccessible appliances, meters, or systems

These terms also apply to third parties providing access on your behalf (e.g., tenants or agents).

 

7. Appointment Windows​

Appointments are allocated in time windows (e.g., AM/PM). Engineers may arrive at any time within the allocated slot.

If rescheduling is necessary, we will notify you as early as reasonably possible.

 

8. Acceptable Use of Our Website​

You agree not to use our website for unlawful or prohibited purposes, including:

• Harassment, abuse, or threatening behaviour

• Infringement of intellectual property rights

• Uploading viruses or malicious software

• Fraudulent activity

• Publishing defamatory or offensive material

• Attempting to gain unauthorised access to systems or data

• Collecting information about others without consent

We reserve the right to restrict or terminate access if misuse is detected.

 

9. Compliance, Monitoring & Complaints​

We may monitor website activity to ensure compliance with these Terms. We may disclose information if required by law or necessary to protect our interests.

If a complaint is received regarding your use of the website or services, we may restrict, suspend, or terminate your access at our discretion.

 

10. Disclaimers​

Herbert & Crown makes no warranty that:

• The website will be uninterrupted or error‑free

• The website will meet your requirements

• Any specific outcome will result from using our services

All regulated engineering work is carried out by certified third‑party contractors. Herbert & Crown is not liable for the workmanship, certification, or conduct of independent contractors.

No part of this website constitutes professional advice. Reliance on website content is at your own risk.

 

11. Website Availability​

We do not guarantee that the website will always be available. We accept no liability for downtime caused by:

• Equipment failure

• Network or server issues

• Power outages

• Maintenance

• Natural disasters or external events

 

12. Termination​

We may suspend or terminate your access to the website or services at any time if you breach these Terms or if necessary to protect our operations.

 

13. Limitation of Liability​

To the fullest extent permitted by law:

• We are not liable for indirect, consequential, or special losses arising from your use of the website or services.

• We are not liable for losses caused by third‑party contractors.

• Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraud.

 

14. Intellectual Property​

All content on this website is the property of Herbert & Crown or its licensors. This includes text, graphics, branding, images, and layout.

You may not reproduce, copy, distribute, or store website content without written permission.

 

15. Notices​

Notices should be sent to:

Herbert & Crown Maintenance Coordination London, United Kingdom Email: support@herbertandcrown.co.uk

Notices sent by email are deemed received on the same business day if sent during working hours.

 

16. Severance​

If any part of these Terms is found to be unlawful or unenforceable, that part shall be removed without affecting the validity of the remaining Terms.

 

17. Law and Jurisdiction​

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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18. Effective Date​

These Terms are effective as of March 2026.