Privacy Policy

1. About This Policy
Herbert & Crown Maintenance Coordination (“Herbert & Crown”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and transparently. This policy explains how we collect, use, store, and protect your personal data when:

By using our website or providing your information, you consent to the practices described in this Privacy Policy.

2. Definition of Personal Data
“Personal Data” refers to any information that identifies you directly or indirectly. This includes information you provide through our website, by email, by phone, or during the booking and coordination process.

By submitting your personal data, you agree that we may process it in accordance with this Privacy Policy. Please take the time to read this policy carefully to ensure you fully understand how your information is used.

3. Who We Are
Herbert & Crown Maintenance Coordination is a property maintenance and compliance coordination service based in London.

Herbert & Crown Maintenance Coordination London, United Kingdom Email: support@herbertandcrown.co.uk

Company Registration: 17082114

4. How We Collect Information
We collect information in the following ways:

5. Information We Collect
When you make an enquiry or request a service, we may collect:

When you browse our website, we may automatically collect “Device Information”, including:

This helps us improve our website and deliver a better user experience.

6. Your Data Protection Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:

You are not required to pay a fee to exercise your rights. We will respond within one month.

7. Recruitment
If you apply for a role with Herbert & Crown, we may collect:

We use this information solely to assess your application. Unsuccessful applications are deleted within 30 working days unless you provide written consent for us to retain your details for future opportunities (up to 12 months). You may withdraw consent at any time.

8. How We Use Your Information
We use your personal data for:

We only process your data when we have a lawful basis to do so, such as fulfilling a service, legitimate interest, or your explicit consent.

9. Who Has Access to Your Information
We do not sell, lease, or distribute your personal information to third parties.

Your data may be shared with:

All third parties are required to handle your data securely and in accordance with UK data protection laws.

We take reasonable steps to protect your information from loss, misuse, or unauthorised access. We cannot be held liable for breaches beyond our control.

10. How and Where We Store Your Data
Your data is stored securely within the UK or in GDPR‑compliant systems.

We retain your personal data only for as long as necessary:

You may request deletion of your data at any time unless we are legally required to retain it or it is bound by agreement.

11. Profiling
We may analyse your information to understand your preferences and improve our services. This may include identifying the types of services you use or the certificates your property requires.

We do not use automated decision‑making that has legal or significant effects on you.

12. Your Choices
You can:

To exercise your rights, contact: support@herbertandcrown.co.uk

If you provide feedback or testimonials, we may display them on our website unless you request otherwise.

13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on our website.

Privacy Policy

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You use our website (www.herbertandcrown.co.uk)

You use our portal (www.portal.herbertandcrown.co.uk)

You submit an enquiry or request a service via phone

You request a Compliance Pack

You communicate with us by phone, email, or online form

You express interest in working with us

By using our website or providing your information, you consent to the practices described in this Privacy Policy.

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2. Definition of Personal Data “Personal Data” refers to any information that identifies you directly or indirectly. This includes information you provide through our website, by email, by phone, or during the booking and coordination process.

​

By submitting your personal data, you agree that we may process it in accordance with this Privacy Policy. Please take the time to read this policy carefully to ensure you fully understand how your information is used.

​

3. Who We Are Herbert & Crown Maintenance Coordination is a property maintenance and compliance coordination service based in London.

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Herbert & Crown Maintenance Coordination London, United Kingdom Email: support@herbertandcrown.co.uk

Company Registration: 17082114

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4. How We Collect Information We collect information in the following ways:

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When you submit an enquiry or request a service

When you request a Compliance Pack

When you browse our website (see Cookie Policy)

When you communicate with us by phone or email

When you leave feedback or provide documentation

When you apply for a role or submit a CV

5. Information We Collect When you make an enquiry or request a service, we may collect:

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Your name

Your address or property address

Your email address

Your telephone or mobile number

Details about your property or service request

Any documents you provide (e.g., certificates, reports)

Billing information (if applicable)

Comments, notes, or additional details you submit

Marketing preferences (opt‑in or opt‑out)

When you browse our website, we may automatically collect “Device Information”, including:

Device type (mobile, tablet, desktop)

Cookies

Operating system

IP address

Browser type and settings

Access times

Referring website addresses

General location data (e.g., city or region)

This helps us improve our website and deliver a better user experience.

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6. Your Data Protection Rights Under the UK GDPR and Data Protection Act 2018, you have the right to:

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Access your personal information

Rectify inaccurate or incomplete information

Erase your personal data in certain circumstances

Restrict how your data is processed

Object to certain types of processing

Request portability of your data to another organisation

You are not required to pay a fee to exercise your rights. We will respond within one month.

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7. Recruitment If you apply for a role with Herbert & Crown, we may collect:

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Personal details (name, address, contact information)

Education and qualifications

Employment history

Skills and experience

Any additional information you choose to provide

We use this information solely to assess your application. Unsuccessful applications are deleted within 30 working days unless you provide written consent for us to retain your details for future opportunities (up to 12 months). You may withdraw consent at any time.

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8. How We Use Your Information We use your personal data for:

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Coordinating property maintenance services

Preparing and delivering Compliance Packs

Internal record keeping

Sending service-related emails (confirmations, updates, reminders)

Improving our services and website

Responding to enquiries

Settling payments

Sending marketing communications (only if you opt in)

Ensuring legal and regulatory compliance

We only process your data when we have a lawful basis to do so, such as fulfilling a service, legitimate interest, or your explicit consent.

2. Definition of Personal Data
“Personal Data” refers to any information that identifies you directly or indirectly. This includes information you provide through our website, by email, by phone, or during the booking and coordination process.

3. Who We Are
Herbert & Crown Maintenance Coordination is a property maintenance and compliance coordination service based in London.

4. How We Collect Information
We collect information in the following ways:

5. Information We Collect
When you make an enquiry or request a service, we may collect:

6. Your Data Protection Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:

7. Recruitment
If you apply for a role with Herbert & Crown, we may collect:

8. How We Use Your Information
We use your personal data for:

9. Who Has Access to Your Information
We do not sell, lease, or distribute your personal information to third parties.

10. How and Where We Store Your Data
Your data is stored securely within the UK or in GDPR‑compliant systems.

You may request deletion of your data at any time unless we are legally required to retain it or it is bound by agreement.

11. Profiling
We may analyse your information to understand your preferences and improve our services. This may include identifying the types of services you use or the certificates your property requires.

12. Your Choices
You can:

13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on our website.

Email: support@herbertandcrown.co.uk
Herbert & Crown Maintenance Coordination London, United Kingdom